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All current amendments available at time of purchase are included with the purchase of this document.
 

Document History

  1. BS ISO 10002:2018


    Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

    • Most Recent
  2. BS ISO 10002:2014


    Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

    • Historical Version
  3. BS ISO 10002:2004


    Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

    • Historical Version
  4. BS 8600:1999

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    Complaints management systems. Guide to design and implementation

    • Historical Version