Welcome to the help center

  1. Help Home
  2. Account
    1. How to Update Your Account Information
  3. Contact Us
    1. Email
    2. Hours of Operation
    3. Mailing Address
    4. Phone and Fax
    5. Remit Payment Address
  4. Copyright
    1. Copyright Notices
  5. Document Formats
    1. Multi-User PDF
    2. PDF
    3. Print
    4. Print + Online
    5. Printed Edition + PDF
    6. Redline
    7. Secure PDF
    8. Self Extracting File Format (SEFF)
  6. Downloading Documents
    1. How Do I Download My Documents?
  7. FileOpen
    1. FileOpen and Adobe Reader 11
    2. FileOpen and Google Chrome
    3. FileOpen Plug-In
    4. How Do I Change My Print Settings, Like Double Sided Printing?
    5. Other FileOpen Plug-in Installers
  8. Glossary
    1. Glossary of Standard Terms
  9. Order Status and Availability
    1. Order Status
    2. Pre-Orders
  10. Ordering
    1. How to get a Quote
    2. Order Form
    3. Print Your Invoice
    4. Using a Quote to place an Order
  11. Payment
    1. Check
    2. Credit Card
    3. Invoice
    4. Offline Credit Card
    5. Wire Transfer
  12. Returns
    1. Return Policies
  13. Search
    1. Search Tips
  14. Secure PDF Files
    1. Can I print a Secure PDF file?
    2. Can I send a Secure PDF to someone else?
    3. How do I download a Secure PDF?
    4. About Secure PDFs
    5. How to Unlock/Move Your SPDF
    6. Printing in Adobe when Secured Printing is on
    7. What do I need to view a Secure PDF?
  15. Shipping
    1. Are there additional costs for shipping large packages internationally?
    2. Shipping
    3. Shipping Costs
    4. Shipping Options
    5. When will I receive my order?
    6. Why doesn't my tracking number work?
  16. Subscriptions
    1. Subscriptions
  17. Tax Exemption
    1. How to get tax exemption
  18. Techpoints
    1. How do I earn Techpoints?
    2. I placed an order and I don't see my Techpoints
  19. Techstreet W-9
    1. W-9 Document
  20. Tracker Service
    1. How can I check my order status?
    2. How do I use your tracking service?
    3. How much will shipping cost?
    4. How quickly can you send my package?
    5. What are my shipping options?
    6. You don't seem to track standards from the publisher I need. Why not?

How Do I Download My Documents?

If you have Adobe Acrobat Reader 8.0 or higher, and you are downloading SPDF files, please go to step 2. 

If you have already installed the FileOpen plug-in, or are downloading non-SPDF files, please go to step 3. 

1. If not already installed, download and install the current free edition of Adobe Acrobat Reader.

2. Download the free Adobe-approved FileOpen plug-in for Acrobat Reader.

3. Click on the My Account button in the top right of your screen, and select My Downloads.

* If you are not already signed in to your Techstreet account, you will be prompted for your username and password. Once signed in you will be taken to your download page.

4. Click on the DOWNLOAD button associated with your file.

5. Select the option to save your file.

* Please do not rename your file, as this may cause irreparable damage to your download.


FOR SPDFs ONLY: After you have downloaded your file, you must be connected to the Internet to open it the first time. When you open your SPDF file, it locks to your computer.

NOTE: FileOpen is compatible with the following versions of Acrobat:

Windows: Adobe Reader/Adobe Acrobat 6.0 or later
Mac: Adobe Reader/Adobe Acrobat 5.0 or later
Linux: Adobe Reader/Adobe Acrobat 7.x or 8.x
Solaris: Adobe Reader/Adobe Acrobat 4.0 or later

Contact Us

Our world-class Customer Care team is available to assist you.

Call us:

Toll Free:
1 (800) 699 9277

International:
1 (734) 780 8000

Email:

techstreet.service@tr.com*
*(Responses may take up to 1 to 2 days. Please call for urgent inquiries.)

Hours of Operation:

Mon - Thur:
9am to 7pm
EST (GMT -5)

Friday:
9am to 6pm
EST (GMT -5)