Welcome to the help center

  1. Help Home
  2. Account
    1. How to Update Your Account Information
  3. Contact Us
    1. Email
    2. Hours of Operation
    3. Mailing Address
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  4. Copyright
    1. Copyright Notices
  5. Document Formats
    1. Multi-User PDF
    2. PDF
    3. Print
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    6. Redline
    7. Secure PDF
    8. Self Extracting File Format (SEFF)
  6. Downloading Documents
    1. How Do I Download My Documents?
  7. FileOpen
    1. FileOpen and Adobe Reader 11
    2. FileOpen and Google Chrome
    3. FileOpen Plug-In
    4. How Do I Change My Print Settings, Like Double Sided Printing?
    5. Other FileOpen Plug-in Installers
  8. Glossary
    1. Glossary of Standard Terms
  9. Order Status and Availability
    1. Order Status
    2. Pre-Orders
  10. Ordering
    1. How to get a Quote
    2. Order Form
    3. Print Your Invoice
    4. Using a Quote to place an Order
  11. Payment
    1. Check
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    3. Invoice
    4. Offline Credit Card
    5. Wire Transfer
  12. Returns
    1. Return Policies
  13. Search
    1. Search Tips
  14. Secure PDF Files
    1. Can I print a Secure PDF file?
    2. Can I send a Secure PDF to someone else?
    3. How do I download a Secure PDF?
    4. About Secure PDFs
    5. How to Unlock/Move Your SPDF
    6. Printing in Adobe when Secured Printing is on
    7. What do I need to view a Secure PDF?
  15. Shipping
    1. Are there additional costs for shipping large packages internationally?
    2. Shipping
    3. Shipping Costs
    4. Shipping Options
    5. When will I receive my order?
    6. Why doesn't my tracking number work?
  16. Subscriptions
    1. Subscriptions
  17. Tax Exemption
    1. How to get tax exemption
  18. Techpoints
    1. How do I earn Techpoints?
    2. I placed an order and I don't see my Techpoints
  19. Techstreet W-9
    1. W-9 Document
  20. Tracker Service
    1. How can I check my order status?
    2. How do I use your tracking service?
    3. How much will shipping cost?
    4. How quickly can you send my package?
    5. What are my shipping options?
    6. You don't seem to track standards from the publisher I need. Why not?

Multi-User PDF

Multi-User PDF files allow you to purchase access to specific documents for use in your company for a finite set of specific users. For company-wide access, please refer to our Techstreet Enterprise Subscription product.

Once you purchase a Multi-User PDF, you will be given the ability to assign the document to multiple users. 

To provide a user access to a Multi-User PDF,  navigate to the My Downloads page, and under the Manage Copies section of your PDF order, you will be presented with boxes where you type in the email address of the user you want to assign access to. Once you enter the email address of the user, click the "Assign" button, and an email will be sent to that user with instructions on how they can access the document. If you would like to make yourself one of the users who has access to the Multi-User PDF, simply type in the email address associated with your Techstreet account, and you will have immediate access to the document by clicking the orange download button.

Things to Know About Multi-User PDFs: 

1.If you have incorrectly provided a user with access to a document, (or have typed their email address incorrectly), you can revoke access to the document provided that the user has not yet accessed the document. If a user has not yet accessed the document, their status is listed as pending. To revoke access, simply press the "Revoke" button, and you will then be able to assign access to another user (or be able to type in the correct email address for that user).

2. Unlike other PDFs which can been reassigned a single time, once a user has been assigned a Multi-User PDF, that user's access cannot be reassigned.

Company Wide Access to PDFs: 

If you're looking for company wide access to standards, you should consider our Techstreet Enterprise subscription service. Learn more here.

Contact Us

Our world-class Customer Care team is available to assist you.

Call us:

Toll Free:
1 (800) 699 9277

International:
1 (734) 780 8000

Email:

techstreet.service@clarivate.com*
*(Responses may take up to 1 to 2 days. Please call for urgent inquiries.)

Hours of Operation:

Mon - Thur:
9am to 7pm
EST (GMT -5)

Friday:
9am to 6pm
EST (GMT -5)