Welcome to the help center

  1. Help Home
  2. Account
    1. How to Update Your Account Information
  3. Contact Us
    1. Email
    2. Hours of Operation
    3. Mailing Address
    4. Phone and Fax
    5. Remit Payment Address
  4. Copyright
    1. Copyright Notices
  5. Document Formats
    1. Multi-User PDF
    2. PDF
    3. Print
    4. Print + Online
    5. Printed Edition + PDF
    6. Redline
    7. Secure PDF
    8. Self Extracting File Format (SEFF)
  6. Downloading Documents
    1. How Do I Download My Documents?
  7. FileOpen
    1. FileOpen Plug-In
  8. Glossary
    1. Glossary of Standard Terms
  9. Order Status and Availability
    1. Order Status
    2. Pre-Orders
  10. Ordering
    1. How to get a Quote
    2. Order Form
    3. Print Your Invoice
    4. Using a Quote to place an Order
  11. Payment
    1. Check
    2. Credit Card
    3. Invoice
    4. Offline Credit Card
    5. Wire Transfer
  12. Returns
    1. Return Policies
  13. Search
    1. Search Tips
  14. Secure PDF Files
    1. Can I print a Secure PDF file?
    2. Can I send a Secure PDF to someone else?
    3. How do I download a Secure PDF?
    4. How do I move a document/PDF?
    5. How to Unlock/Move Your SPDF
    6. What do I need to view a Secure PDF?
  15. Shipping
    1. Are there additional costs for shipping large packages internationally?
    2. Shipping
    3. Shipping Costs
    4. Shipping Options
    5. When will I receive my order?
    6. Why doesn't my tracking number work?
  16. Subscriptions
    1. Subscriptions
  17. Tax Exemption
    1. How to get tax exemption
  18. Techpoints
    1. How do I earn Techpoints?
    2. I placed an order and I don't see my Techpoints
  19. Tracker Service
    1. How can I check my order status?
    2. How do I use your tracking service?
    3. How much will shipping cost?
    4. How quickly can you send my package?
    5. What are my shipping options?
    6. You don't seem to track standards from the publisher I need. Why not?

Contact Us

Our world-class Customer Service team is available to assist you.

Call us:

Toll Free:
1 (800) 699 9277

International:
1 (734) 780 8000

Email:

techstreet.service
@thomsonreuters.com

Hours of Operation:

Mon - Thur:
9am to 7pm
EST (GMT -5)

Friday:
9am to 6pm
EST (GMT -5)